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Policy/AWS Machine Learning Blog/September 2, 2026 at 6:26 PM

Modernizing and scaling support operations with generative AI on AWS

Learn how to build a generative AI-based support operations platform on AWS that converts training videos into structured SOPs, applies Retrieval-Augmented Generation to guide ticket resolution, and uses machine learning to predict SLA risk and prioritize work.

Policy / AWS Machine Learning Blog
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